WARRANTY INFORMATION

The following is a description of the exclusive procedures that must be followed if we are to make any corrective work covered by your warranty. These procedures have been developed to help ensure that your request is properly scheduled. We sincerely appreciate your efforts to follow these procedures which help us to provide you with the excellent service you deserve.

ALL SERVICE REQUESTS MUST BE IN WRITING.
NO EXCEPTIONS.
PHONE CALLS FOR NON-EMERGENCY SERVICE REQUESTS
WILL NOT BE ACCEPTED.

Prior to requesting service, you will want to confirm that such service is covered under your Halvorson-Mason 1 Year Warranty.   Additionally, many items in your home are warranted directly by the manufacturer. You will need to request warranty related service on such items directly through that manufacturer and not through Halvorson-Mason Customer Care.

SERVICE REQUEST FORM

You can download a Service Request Form or call our Portland office at 503 636-0440 for a fax.   You will note that one is a general Service Request Form. 

Please fill out the form completely. The more information we have, the better able we will be in resolving your request in a timely manner. We strongly recommend that you make a copy of your service request and keep it for your records. Then mail or fax your Customer Service Request Form to:

HALVORSON-MASON CORP
ATTN: CUSTOMER SERVICE
P.O. Box 1010
Depoe Bay, Oregon 97140
or FAX: (541) 765-4469

To ensure a prompt response, please do not give your SERVICE REQUEST FORM to sales or construction staff members. They are not authorized to accept Customer Service related paperwork and, although their intentions may be good, this may impact our ability to respond to your request in a timely manner.

ONCE WE RECEIVE YOUR SERVICE REQUEST

We will contact you to set up an appointment to inspect the items on your list. During that appointment we will confirm that the items on your list are covered by your warranty and will determine the scope of work necessary.

After the inspection, we will contact you to schedule a time when the necessary work may be completed. Service appointments will be scheduled Monday through Friday (excluding holidays). You may request a morning or afternoon appointment, however, we are not able to offer time specific appointments.

Please note that we may need to employ the services of some of our trade contractors to complete certain aspects of the required work. These trade contractors will contact you directly to set up their own appointments.

Our goal is to contact you within ten (10) business days after receipt of your SERVICE REQUEST FORM. If you have not heard from us within 10 days of sending your service request, please contact our office to verify our receipt of your request.